Live opening · Posted 7 days ago
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Company Description
At Riansa Ventures Pvt. Ltd., technology, finance, and business strategy are combined to deliver scalable solutions for the digital economy. The company’s expertise covers FinTech, IT services, digital transformation, marketing, and business development. Riansa Ventures partners with organizations seeking to modernize operations, improve customer experiences, and unlock new growth opportunities. Team members collaborate across disciplines to support innovation in a fast-changing market, making it a dynamic environment for IT professionals.
Role Description
The IT Support Engineer is a full-time, on-site role based in Bengaluru. This role is responsible for providing daily technical support to internal users, including diagnosing and resolving hardware, software, and network issues. The IT Support Engineer will manage help desk tickets, handle incident escalation, and ensure timely resolution of technical problems. Typical tasks include system administration activities, user account management, installation and configuration of IT systems, monitoring system performance, and maintaining security and backup procedures. The role also involves documenting support processes, collaborating with other IT team members on improvement initiatives, and delivering clear communication to users regarding system status and changes.
Qualifications
Candidates should possess strong skills in Technical Support and Help Desk Support to handle user queries and incidents effectively.
Candidates should possess solid Information Technology and System Administration skills to manage systems, user access, and configurations.
Candidates should possess advanced Troubleshooting skills to diagnose and resolve hardware, software, and network issues.
Relevant academic background, such as a degree or diploma in Computer Science, Information Technology, or a related field.
Experience with operating systems (Windows, Linux), basic networking, and common business applications.
Strong communication skills, customer-service orientation, and the ability to work on-site in a collaborative team environment.
Industry certifications (e.g., CompTIA A+, Network+, Microsoft or similar) are an advantage.
Work arrangement
No
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