Lead - Operations

Group Company: Mahindra Logistics Limited
Designation: Account Delivery Manager
Office Location:
Years of experience: to
Salary Range: INR to (Annual)
Position description:
Mahindra Logistics Ltd
Position Details
FUNCTION
OperationREPORTS TOHead OperationsFINANCIAL BUDGET HANDLED
YesDIRECT REPORTS
5 - 6ASSETS HANDLED
YesINDIRECT REPORTS
15 - 20
POSITION PURPOSE:
Incumbent is responsible for handling Branch P&L, end to end operations,l and people management responsibilities. This role is responsible for business development, branch operations, supply management and safety compliance related to EMS business. This role plays a pivotal role in EMS revenue retention and expansion. Talent development & management is crucial to this role.
SKILLS/COMPETENCIES REQUIRED
Safety and compliance
Data Analytics & Financial Management
Operational Resource Management
Business Development
Talent Management
Business Partner Engagement
Should be commercially driven with full understanding of business dynamics. Should have strong sales orientation with proven ability of growing revenues and retention.
Highly result-oriented and motivated to achieve branch plans
Good communication, presentation, inter - personal and negotiation skills
Good leadership qualities to manage a team and motivate them
NETWORK
WITHIN THE ORGANIZATIONOUTSIDE THE ORGANIZATION
Functional Leaders
Customer
Branch Commercial/ Supply/ HR/ Operations team/
Quality/ Audit/ CRM
Business Partners (Supply)
Business Partners (Manpower Vendors)
Drivers and Ground staff team
Government Official/ Compliance related
ROLES AND RESPONSIBILITIES
S.NoAREAKEY ACTIVITIES1.Strategic
1. Handle Branch P&L – Revenue and Gross Margin
2. Responsible for efficient utilization of available resources and ensure
high level of productivity
3. Responsible for customer retention through efficient operations on
ground
4. Responsible for business development and expansion of Branch revenue
5. Responsible for adoption of technology platforms and bring in process improvements across functions
6. Responsible for zero accidents and safe travel of customer employees
always
2.Functional Responsibility - 1
1. Responsible for DSO Management
2. Responsible for customer satisfaction & manage customer escalations
3. Ensure appropriate Business Partner mix - Aggregator / Fleet Owner/ DCO
4. Responsible for timely availability of fleet/ manpower basis customer
requirements
3Functional Responsibility - 2
5. Responsible for handling business process audit & compliance to
norms applicable to the industry
6. Responsible for project review of agreed operational SLA
7. Responsible for timely review of OCF and contr

Experience
4 - 12 Years

Employment type
Permanent

Work arrangement
No