Client Solutions Specialist

About the Role
We are looking for a proactive and target-oriented Client Solutions Executive to help Craaftech Globl identify new exhibition opportunities, connect with exhibitors, generate leads, and convert them into confirmed business.
The ideal candidate should be comfortable with research, cold calling, client communication, follow-ups, negotiation, and closing deals.
Key Responsibilities
1. Exhibition & Market Research
Research upcoming exhibitions, trade shows, expos, and industry events across India.
Identify companies participating as exhibitors.
Find exhibitor lists, company details, decision-makers, contact numbers, and email IDs.
Maintain and regularly update the exhibition and prospect database.
Identify potential clients based on their participation, stall size, industry, and business profile.
2. Lead Generation & Data Finding
Build targeted databases of potential exhibitors and companies.
Use LinkedIn, Google, exhibition websites, directories, and other relevant sources to find decision-makers.
Identify the right contacts such as Marketing Heads, Brand Managers, Event Managers, Procurement Heads, and Business Owners.
Maintain accurate records of leads, conversations, requirements, and follow-ups.
3. Calling & Client Outreach
Make daily outbound calls to prospective exhibitors.
Introduce Craaftech Globl and understand the client's exhibition requirements.
Follow up with prospects through calls, WhatsApp, email, and LinkedIn.
Qualify leads based on event, stall size, budget, timeline, and requirement.
Schedule meetings or discussions with interested prospects.
4. Client Solutions
Understand client requirements and coordinate internally with the design and execution teams.
Communicate suitable solutions for stall designing, fabrication, branding, printing, digital signage, furniture, and complete exhibition execution.
Share proposals, quotations, designs, and other relevant information with clients.
Ensure timely follow-up from enquiry to closure.
5. Negotiation & Closing
Handle commercial discussions and negotiations with clients.
Negotiate pricing while maintaining company margins and service standards.
Convert qualified leads into confirmed orders.
Coordinate with the internal team for order confirmation, advance payment, documentation, and project handover.
Maintain relationships with existing and newly acquired clients for repeat business.
Key Performance Indicators (KPIs)
Number of exhibitions researched
Number of new qualified leads generated
Daily/weekly outbound calls
Client conversations and meetings
Qualified opportunities generated
Quotations/proposals sent
Conversion rate
Revenue generated
Successful negotiations and order closures
Follow-up discipline and CRM/data accuracy
Skills Required
Excellent communication and interpersonal skills
Good Hindi and English communication
Comfortable with cold calling and business conversations
Strong research and data-finding ability
Negotiation and convincing skills
Good follow-up discipline
Basic knowledge of Excel/Google Sheets and CRM tools
Ability to work with targets and deadlines
Proactive approach and willingness to learn
Preferred Experience
Experience in B2B sales, exhibition sales, event management, advertising, branding, fabrication, interior solutions, or related industries will be an advantage.
Experience: 1–4 years
Location: Kanpur
Employment Type: Full-time
Department: Sales / Client Solutions
Who We're Looking For
Someone who doesn't wait for leads to come in.
You should be comfortable finding the exhibition → finding the exhibitors → finding the decision-maker → making the call → understanding the requirement → following up → negotiating → closing the order.
This role is ideal for someone who enjoys B2B sales, research, communication, and closing deals.

Work arrangement
No