Clinic Service Representative

Clinic Service Representative - Henry Ford Health
Job Title
Clinic Service Representative
About the Department
Join our team at One Ford Place, the corporate headquarters of Henry Ford Health, located in the vibrant Detroit New Center. Our clinic services team is dedicated to providing exceptional patient experiences in a fast-paced, collaborative environment. Situated near Amtrak, the QLINE, and the Fisher Buildings, our location offers a blend of urban convenience and accessibility. We pride ourselves on our commitment to service excellence and our focus on supporting diverse patient populations with a dedicated behavioral health emphasis.
Role Overview
As a Clinic Service Representative, you will be the first point of contact for patients, ensuring a seamless and positive experience from check-in to check-out. You¿ll support clinic staff, medical professionals, and patients by managing registration, insurance verification, and financial responsibilities. Your role is vital in maintaining an organized, efficient clinic environment that prioritizes patient care and satisfaction.
Why Henry Ford Health
At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.
What You Will Do
Greet and check in patients, ensuring accurate registration and insurance verification.
Handle cash collections and discuss general financial responsibilities with patients.
Reconcile patient charts and manage discharge processes efficiently.
Provide excellent customer service to patients, visitors, and clinic staff in person and over the phone.
Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
Support team members and contribute to a culture of service excellence.
What You Will Need
Required Qualifications
High School Diploma or equivalent.
Basic computer skills, including navigating software, email, and logging in/out of systems.
Ability to perform calculations and complete forms accurately.
Strong interpersonal skills for effective communication with diverse populations.
Dependable, punctual, and organized with strong multitasking abilities.
Preferred Qualifications
Familiarity with a clinic environment.
Experience working with detailed information.
What We Offer
At Henry Ford Health, we foster career growth through collaborative opportunities, mission-driven work, and continuous learning. Join a team where your contributions make a meaningful impact on patient care and community health.
Join Our Team
Ready to make a difference? Apply now to become a Clinic Service Representative at Henry Ford Health!

Employment type
Full-time

Work arrangement
No