Software Support Engineer II

Job Title: Software Support Engineer II (Contract)
Location: Remote (United States)
Onsite Requirements: Remote
Schedule: Mon – Fri/Central or Eastern Time Business Hours
Compensation Range: $40 - $50/hr. (W2 or 1099)
Benefits: Health, Vision, and Dental offered for W2 paid employees
Contract duration: 6 months with likely extensionBiotech/life sciences organization seeks a Software Support Engineer II to provide technical support across production operations and research. The ideal candidate will have 5+ years hands-on Java, Spring framework, MySQL (relational database), AWS, Kubernetes, Groovy Scripting, Python, and web services (REST APIs, XML, etc.), ideally having worked within a PHI/HIPAA environment prior. This candidate will troubleshoot, diagnose, and resolve product and environment issues, and support cloud-based workflows to fulfill research requests.Day-to-Day Responsibilities
Provide technical support for Laboratory Information Management Systems (LIMS) and a cloud-based data analytics platform.
Troubleshoot, debug, and perform root-cause analysis using log analysis, problem reproduction, and system instrumentation programming in Java, Spring Framework, MySQL, AWS, Kubernetes, Groovy, Python, Web Services and other tools.
Track and document actions taken to resolve issues and follow up with internal stakeholders to confirm resolution.
Develop and document best practices for request handling and implement reliable processes for repeatable delivery.
Identify recurring issues and codify solutions into documented, scripted processes.
Maintain documentation/knowledge to support faster future problem resolution.
Complete required HIPAA/PHI privacy, compliance, and security training within the first 30 days and maintain ongoing training status.
Required Skills & Qualifications
5+ years of experience in a similar technical support / engineering role.
Bachelor’s degree in Computer Science (or similar discipline) or equivalent professional experience.
Hands-on Java, Spring framework, MySQL (relational database), AWS, Kubernetes, Groovy Scripting, Python, and web services (REST APIs, XML, etc.).
Strong analytical troubleshooting and root-cause analysis skills.
Strong technical documentation skills.
Ability to thrive in a fast-paced environment and manage multiple tasks independently.
Located within the US with the ability to work Central Time Hours.
Ability to speak up and request help as needed and regularly.
Preferred Skills & Qualifications
Master’s degree.
Lab / laboratory environment background.
#TECH

Work arrangement
Yes