Information Technology Support Specialist

The specialist will diagnose and troubleshoot hardware, software, and network issues, escalating complex problems as needed while maintaining clear documentation of incidents and resolutions. Daily activities include responding to support tickets, managing user accounts and access permissions, performing routine system checks, and assisting with IT asset inventory and lifecycle management. The role also supports IT security and compliance initiatives, contributes to process improvements, and collaborates with cross-functional teams to ensure reliable and secure IT services that enable clinical operations.
Qualifications
Demonstrated skills in Technical Support and Help Desk Support, including handling support tickets and user inquiries professionally.
Strong Troubleshooting capabilities for hardware, software, and basic network issues, with a systematic approach to problem resolution.
Hands-on experience with Desktop Computers, operating systems (e.g., Windows), and common office productivity tools.
Solid foundation in Information Technology principles, including user account management, system configuration, and security best practices.
Relevant academic background such as a diploma or degree in Information Technology, Computer Science, or a related field.
Effective written and verbal communication skills and the ability to explain technical concepts to non-technical users.
Strong organizational skills, attention to detail, and the ability to prioritize multiple support requests in a fast-paced environment.

Work arrangement
Hybrid