Live opening · Posted 7 days ago
The key details from the original listing.
Live timing from JobBeeper.
Description supplied by the original job listing.
Company Description Teachly Edutech Pvt. Ltd. is an education technology company focused on creating digital solutions that enhance teaching and learning experiences. The organization combines technology and pedagogy to support educators, institutions, and learners in achieving better outcomes. Teachly Edutech emphasizes user-friendly platforms, responsive support, and continuous innovation. Team members collaborate across functions to deliver reliable, scalable products and services for the education sector.
Role Description The Technical Support Engineer is a full-time, on-site role based in Lucknow. This role is responsible for providing technical and customer support to users of Teachly Edutech’s products, including diagnosing and resolving software and hardware issues, and guiding users through problem resolution. Day-to-day tasks include responding to support tickets, phone calls, and emails, performing systematic troubleshooting, documenting solutions, and escalating complex issues to relevant teams when required. The Technical Support Engineer will collaborate with product and engineering teams to report recurring issues, contribute to knowledge base articles, and help improve system reliability and user satisfaction. The role requires consistent, professional communication with customers and internal stakeholders.
Qualifications
Candidates should possess strong Technical Support and Troubleshooting skills.
Candidates should possess solid Analytical Skills for diagnosing and resolving issues.
Candidates should possess Customer Support and Customer Service skills to ensure a positive user experience.
Experience with web-based applications, operating systems, and basic networking concepts is beneficial.
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
Ability to work on-site in Lucknow, manage multiple priorities, and maintain attention to detail.
Relevant diploma or degree in Computer Science, Information Technology, Engineering, or a related field is preferred.
Prior experience in a technical support or helpdesk environment, especially within edutech or SaaS, is an advantage.
Work arrangement
No
Recently tracked roles with full details and direct application links.