Customer Service Agent – Inbound Support

This is a Fully Remote Job
About Our Client:
Genesis Call Center operates in the customer service industry, addressing the need for reliable, U.S.-based customer support for national brands across sectors including roadside assistance, healthcare logistics, and retail. The organization utilizes secure cloud-based systems to enable remote work, supporting a modern and environmentally conscious service model. As a W2 employer, it emphasizes structured onboarding, ongoing support, and opportunities for career advancement.
About the Opportunity:
The CUSTOMER SERVICE AGENT – INBOUND SUPPORT role focuses on handling inbound customer interactions for major brands, providing assistance with questions, service requests, account management, and product support. This position ensures delivery of high-quality customer care aligned with brand standards, utilizing guided systems and resources. The role contributes to the organization's service quality and customer satisfaction while offering schedule flexibility and potential for growth.
Responsibilities:
Manage inbound customer interactions for multiple national brands
Assist customers with inquiries, service requests, and account needs
Provide product support while maintaining professionalism and accuracy
Use guided systems and resources to deliver consistent customer care
Adhere to brand guidelines and quality standards
Requirements:
High school diploma or GED
At least 18 years of age
Authorized to work in the United States
U.S. resident excluding CA, CO, CT, MA, MD, NY, OR, WA, WI
Ability to follow detailed processes and meet performance expectations
Strong communication and active listening skills
Comfortable with computer applications and web-based tools
Ability to work independently and maintain schedule accountability
Preferred: prior call center or customer service experience
Preferred: bilingual in Spanish/English
Familiarity with phone-based or computer-based support environments
Pay Range and Compensation Package:
USD 11 - USD 13 hourly
Benefits & Perks:
Flexible scheduling options after certification
Paid training after successful client certification
W2 employment with payroll, protections, and stability
Paid time off
Optional supplemental insurance (Aflac)
Household telehealth access through MDLive
Access to performance-based incentives
Career advancement opportunities into support, QA, and leadership roles
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes