Live opening · Posted 7 days ago
The key details from the original listing.
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Description supplied by the original job listing.
Location: Noida
Experience: 5+ Years
Department: Customer Success / Business Growth
Employment Type: Full-Time
About the Role
Learningshala is looking for an experienced Customer Relationship Manager to own and strengthen relationships with key customers/clients, drive retention, improve customer experience, and identify opportunities for account growth.
Key Responsibilities
Manage and build strong, long-term relationships with key customers and stakeholders.
Act as the primary point of contact for customer queries, escalations, and service requirements.
Drive customer satisfaction, engagement, retention, and renewal.
Understand customer needs and coordinate with internal teams to ensure timely delivery and resolution.
Identify opportunities for upselling, cross-selling, and account expansion.
Track customer feedback, concerns, and satisfaction metrics and convert insights into actionable improvements.
Maintain regular account reviews and provide management with updates on key accounts, risks, and opportunities.
Develop strategies to reduce customer churn and improve overall customer lifetime value.
Work closely with Sales, Operations, Academic/Training, and Leadership teams to deliver a seamless customer experience.
Maintain accurate CRM records, account reports, and relationship dashboards.
Required Experience & Skills
5+ years of experience in Customer Relationship Management, Customer Success, Account Management, or Client Servicing.
Strong experience managing key accounts and senior stakeholders.
Excellent communication, negotiation, presentation, and problem-solving skills.
Proven ability to handle escalations and build long-term customer relationships.
Strong commercial understanding with exposure to retention, renewals, upselling, and revenue growth.
Experience in EdTech, Education, Training, Learning & Development, or a related service industry will be preferred.
Strong analytical and CRM/reporting skills.
Ability to work collaboratively in a fast-paced, growth-oriented organization.
Work arrangement
No
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