Associate Operations Analyst

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
Experience reviewing commercial contracts and maintaining accurate customer, transaction, and entitlement data in customer relationship management systems
Strong attention to detail and a process-driven approach to data quality, compliance, and operational accuracy
Ability to analyze contractual and operational data, identify anomalies and risks, and escalate issues using sound judgment
Excellent written and verbal communication skills, with the ability to build effective relationships across Sales, Legal, Finance, and Administration
Ability to organize competing priorities and deliver accurate work in a fast-paced, deadline-driven environment
Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint; experience with Salesforce and Salesforce Configure, Price, Quote is strongly preferred
Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use
Education
Bachelor's degree in finance, business administration, information systems, management, or a related field, or significant relevant experience
Salesforce Administrator training required; certification is preferred
Responsibilities
Ensure accurate, compliant contract and customer data across the order-to-cash process while delivering responsive support to business partners
Review executed contracts and validate customer relationship management data against corporate policies, standards, and control requirements
Process sales orders for validated contracts, including approved changes and corrections
Analyze contracts approaching renewal to identify contractual or data-related issues, risks, and opportunities for Sales
Maintain accurate client, transaction, subscription, and entitlement data in Salesforce and related business tools
Monitor data proactively, investigate anomalies, and drive data accuracy, integrity, and consistency. Complete booked-verification activities for closed contracts and opportunities in Salesforce
Partner with Sales, Legal, Finance, and Administration to resolve issues and provide responsive customer service . Contribute to initiatives that improve data quality, efficiency, transparency, and operational accuracy
About the Team
Our Sales Operations team supports the global Sales organization and the broader Moody’s Analytics business across the lead-to-cash process, with a focus on request-for-proposal responses, contract drafting and negotiation, and sales booking. The team partners with stakeholders across the company to execute business strategy, meet client expectations, and support compliance with legal, financial, and internal requirements. By joining the team, you will contribute to a collaborative global function, gain exposure to a broad range of products and stakeholders, and help improve operational quality through data, technology, and responsible use of artificial intelligence
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.