Contact Center Advocate I

Contact Center Advocate I - Henry Ford Health
Job Title
Contact Center Advocate I
About the Department
Join our dynamic Contact Center team at Henry Ford Health, where we serve as the first point of contact for patients across multiple practice groups and locations. Our team is dedicated to providing exceptional customer service, ensuring every caller feels welcomed and supported. We pride ourselves on being the front door to Henry Ford Health, advocating for patients and anticipating their needs with efficiency and care. Our department is committed to fostering a collaborative environment where every team member plays a vital role in delivering seamless patient experiences.
Role Overview
As a Contact Center Advocate I, you will be the voice of Henry Ford Health, scheduling patient appointments, managing registration and insurance updates, and responding to inquiries. Your role is crucial in ensuring patients receive timely and compassionate care, while advocating on their behalf to meet their needs. You'll work in a fast-paced environment, providing exceptional customer service and building loyalty with every interaction.
Why Henry Ford Health
At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.
What You Will Do
Schedule patient appointments for specified practice groups and multiple locations.
Perform new patient registration and update registration and insurance information.
Respond to telephone inquiries from all callers/customers with professionalism and care.
Follow established protocols for prescription requests and messaging.
Advocate on behalf of callers/customers to ensure their needs are met.
Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.
What You Will Need
Required Qualifications
High school diploma or G.E.D. equivalent.
Two years of customer service experience.
Strong computer skills and working knowledge of Microsoft Office products.
Excellent communication skills, both verbal and written.
Strong listening skills and the ability to instruct others.
Ability to make sound decisions and multi-task effectively.
Preferred Qualifications
Associate's degree in business or related field.
Previous HFHS clinical/customer service experience.
What We Offer
At Henry Ford Health, we foster career growth through collaborative opportunities, mission-driven work, and continuous learning. Join a team where your contributions make a meaningful impact every day.
Join Our Team
Ready to make a difference? Apply now and be part of a team that's transforming healthcare.

Employment type
Full-time

Work arrangement
Yes