Service Delivery Manager required in Singapore

Note: Candidates sharing the CV on the given whatsapp no. will be connected on priority.
(Onsite)
Call/Whatsapp- +91 85275 29052 (Ms. Chahat)
This is a full-time on-site role for Service Delivery Manager in Singapore
Pay Scale- 12000 SGD PM
** SERVICE CHARGES APPLICABLE
Company Description
Vinfinity Immigration is a leading and trusted consultancy with a proven track record of helping clients achieve their immigration goals for the last 9 years. With over a thousand happy and satisfied clients worldwide, the company provides specialized services for major destinations, including the US, UK, Europe, Canada, Singapore, Malaysia, New Zealand, and Australia. We are dedicated to delivering tailored solutions that cater to individual needs, ensuring a successful and seamless experience for our clients.
Role Description
The Service Delivery Manager will oversee the end-to-end service delivery process, ensuring the highest levels of customer satisfaction and efficient service management. Responsibilities include monitoring service operations, addressing client concerns, managing resources, and maintaining service quality standards in line with the company's objectives. This is an on-site role that requires proactive management and effective collaboration with teams and clients.
Service Delivery Manager Responsibilities:
Maintaining positive relationships with customers.
Identifying customer needs and overseeing service delivery within the business context.
Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
Managing finances and budgets.
Determining ways to reduce costs without sacrificing customer satisfaction.
Assessing customer feedback and using your creativity to establish, improve, and refine services.
Remaining organized and meeting deadlines.
Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
Qualifications
Experience in Service Delivery Management, IT Service Management, and demonstrated expertise in driving service improvements
Strong skills in Customer Service and a proven ability to ensure Customer Satisfaction
Experience managing Service Delivery operations and maintaining high-quality service standards
Strong organizational, problem-solving, and leadership abilities
Excellent communication and interpersonal skills to build strong client and team relationships
Bachelor's degree in Business Administration, Information Technology, or a related field is preferred
FOR MORE DETAILS, KINDLY SHARE UPDATED CV ON WHATSAPP - +91 85275 29052

Work arrangement
No