Live opening · Posted 7 days ago
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#boost2026
Gordian Staffing, A New Way of HR.
We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
About Our Client
A prominent provider of community association management services in the United States. They offer a comprehensive suite of services encompassing financial management, compliance oversight, developer support, and lifestyle programming. Their approach is characterized by a blend of personalized service and advanced technological solutions, aiming to enhance community operations and resident engagement.
We are looking for a Customer Service Representative to support the following activities:
Respond to a high volume of incoming calls regarding various billing and account inquiries.
Make outbound calls for follow-ups with homeowners.
Update database with homeowner information.
Partner with homeowners to provide or receive account information while establishing a payment plan to collect the unpaid assessments and fees.
Monitor payment plans for compliance by the homeowner.
Collaborate with the Disclosures and Transfers team to ensure accurate information is provided regarding the sale and takeover of a new account.
Partner with Administrative Assistants and Community Manager to provide homeowners with accurate community information.
Act as a liaison with the Paralegal department to communicate lien or collection status.
Performs other related duties as directed.
Schedule
Monday to Thursday:
11:30 p.m. to 8:30 a.m. Manila time
Friday
11:30 p.m. to 6:30 a.m. Manila time
We Offer
Remote Work
13th Month Pay
Medical Care Allowance / HMO
Holiday Bonus
Paid PTOs
Minimum Requirements
MUST: Advanced English (Strong communication skills: writing and speaking).
1 to 2 years of experience in customer service or similar roles.
Call center background.
Comfortable working with a high volume of phone calls.
Your Device Must Comply With The Following Specifications
Operating systems: Windows 10/11 or MacOS
CPU: 1.8 GHz or faster processor
RAM: 2 GB or more
Hard drive: 128 GB or more (preferably Solid State Drive)
Min. 50 Mbps Internet Speed
Competencies
Organized Customer Oriented Attention to Detail Communication Skills Reliable Ability to Adapt Positive
Work arrangement
Yes
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