Process Development Specialist - REMOTE

#Boost2025
Gordian Staffing, A New Way of HR.
We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
Our Mission
We match employees with their ideal employers. At Gordian Staffing, we will assist you in prequalification steps to find the remote job that is perfect for you. We vet businesses to assure that you will be offered above law benefits and a long term employment opportunity.
Job Title: Process Development Specialist
Key Responsibilities
Process Scoping & Process Discovery
Conduct client Scoping Calls to assess documentation needs, project complexity, deliverables, and anticipated effort to support accurate project scoping, timelines, and pricing.
Lead Process Discovery Calls with client SMEs to understand and document actual workflows.
Identify when requested work falls outside the approved project scope and communicate potential scope changes.
Adapt the discovery approach to each client's workflows rather than relying solely on standardized questions or templates.
Documentation Development
Create clear, structured documentation (including SOPs, process maps, checklists, and job aids)
Translate complex workflows into simple, easy-to-follow instructions
Identify and communicate apparent process gaps, inconsistencies, inefficiencies, or improvement opportunities encountered during discovery and documentation, where appropriate.
Quality Assurance & Standardization
Review and refine documentation for accuracy, clarity, and completeness
Incorporate feedback from clients and internal teams
Client & Cross-Functional Collaboration
Participate in client scoping, discovery, and review calls
Present documentation and walk clients through deliverables
Ensure documentation supports onboarding, training, and performance management
AI-Enabled Documentation & Efficiency
Leverage AI tools to support the documentation process, including: ▪ Structuring and organizing raw process inputs ▪ Drafting initial SOP frameworks and outlines ▪ Refining language for clarity and consistency
Use AI to improve speed and efficiency while maintaining high standards of accuracy and quality
Schedule
Monday to Friday
Standard: 10:00 pm to 7:00 am Manila Time
Daylight: 9:00 pm to 6:00 am Manila Time
What We Offer
Competitive Salary (Based on experience)
Remote Work
13th Month Pay
Medical Care Allowance / HMO
Holiday Bonus
Paid PTOs
Minimum Requirements
Core Skills:
Strong written and verbal communication skills
Ability to simplify complex processes into clear instructions
Critical thinking and problem-solving
Strong client-facing facilitation and stakeholder interviewing skills
Ability to navigate ambiguity and ask effective follow-up questions when processes are incomplete or unclear
Technical / Functional Skills
Experience creating SOPs, process documentation, or training materials
Familiarity with tools such as Microsoft Office and process mapping tools (Visio, LucidChart, Miro, etc.)
Experience using AI tools to support writing, documentation, or workflow design
Preferred Qualifications
Lean Six Sigma Yellow or Green Belt
BPMN certification or formal training
Process Mapping certification or formal training
Relevant ISO training, certification, or auditing experience (e.g., ISO 19001)
Experience
3+ years of relevant experience in process documentation, business process analysis, process improvement, operations, or a related field. Equivalent demonstrated experience may be considered.
Experience independently facilitating process discovery or requirements-gathering sessions with stakeholders or SMEs strongly preferred.
Experience working within a BPO or outsourced services environment preferred.
Your Device Must Comply With The Following Specifications
Operating systems: Windows 10/11 or MacOS
CPU: 1.8 GHz or faster processor
RAM: at least 4 GB
Hard drive: 128 GB or more (mandatory Solid State Drive)
Intel Core: at least i3
Minimum 50 Mbps Internet Speed
Ethernet Connection

Work arrangement
Yes