Customer Relationship Management Consultant (upto 4.5lpa)

Company Description Square Yards is a full-stack proptech platform that covers the entire real estate consumer journey, from search and discovery through transactions, mortgages, home furnishing, rentals, and property management. The company also builds disruptive B2B platforms for developers, financial institutions, and agents, enabling more efficient property ecosystems. Square Yards facilitates over 15,000 transactions worth more than US$1 billion annually and has successfully expanded globally, with significant revenue from markets such as the Middle East, Australia, and Canada. Using data analytics and VR tools, Square Yards aims to transform traditional real estate marketplaces and is working toward building India’s first MLS. Its adjacent B2C platforms, including Azuro, Interior Company, and Square Capital, are scaling rapidly as category leaders across the real estate value chain.
Role Description This is a full-time, on-site role for a Customer Relationship Management (CRM) Consultant based in Gurugram. The CRM Consultant will be responsible for managing and optimizing CRM systems, with a focus on Salesforce.com administration, configuration, and user support. Daily activities include analyzing customer and sales data, mapping and improving business processes, and collaborating with sales, marketing, and operations teams to enhance customer engagement and retention. The role involves gathering requirements from stakeholders, translating them into CRM solutions, testing and deploying enhancements, and ensuring data quality and compliance with company standards. The CRM Consultant will also provide training, documentation, and ongoing guidance to users to drive effective adoption of CRM tools.
Qualifications
Strong analytical skills, including the ability to interpret data, generate insights, and support data-driven decision-making.
Experience in business process analysis and design, with the ability to map, optimize, and document customer-facing workflows.
Background in sales or sales operations, with an understanding of lead management, pipelines, and sales performance metrics.
Consulting skills, including stakeholder management, requirements gathering, solution design, and presentation of recommendations.
Hands-on experience with Salesforce.com administration, including configuration, user management, reports, dashboards, and basic automation.
Excellent communication and interpersonal skills, with the ability to work cross-functionally and support diverse teams.
Attention to detail, strong organizational skills, and the ability to manage multiple tasks and priorities in a fast-paced environment.
Bachelor’s degree in Business, Information Systems, Engineering, or a related field; relevant CRM or Salesforce certifications are an advantage.
Experience in proptech, real estate, or technology-driven organizations is beneficial but not mandatory.

Work arrangement
No