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Roles: Manager / Sr Manager - Process Excellence
Manager / Sr. Manager - Process Excellence
Role Overview:
The Manager / Sr.Manager - Process Excellence will lead strategic design, optimization, and process improvement initiatives across middle-mile (warehouse) and last-mile delivery operations. This role focuses on enhancing delivery speed, reliability, cost efficiency, and customer experience by building scalable, data-driven processes, leveraging technology.
The role demands a blend of analytical problem-solving, design thinking, and operational leadership — ideal for someone passionate about transforming how products move from the warehouse to the customer doorstep in a D2C ecosystem.
Key Responsibilities:
Identify opportunities for improving space productivity in existing warehouses and last mile hubs.
Benchmark warehouse productivity, last mile delivery and installation productivity through time-motion studies, identify gaps and continuously improve productivity.
Identify gaps and design initiatives to improve middle-mile and reverse-mile vehicle utilization
Lead the rollout of strategic process excellence initiatives across all assets and ensure the target metrics are achieved.
Define and implement scalable processes, SOPs, and KPIs for throughput, accuracy, and efficiency.
Collaborate with the Product and Tech teams to digitize operations and enhance existing digital processes.
Build business cases for capital expenditure on automation, layout redesign, or process change.
Qualifications and Skills
5-10 years of experience in process excellence, operations design, operations excellence, preferably for a manufacturing, logistics, consulting or D2C company
Bachelor’s degree in Industrial Engineering / Supply Chain / Operations Management; Master’s degree (MBA / M.S / M.E / M.Tech) preferred.
Should have a hands-on approach to problem solving - must be willing to frequently visit the warehouse and last mile facilities to understand the problems, identify and implement solutions.
Strong in analytical thinking and data analysis. Must be well versed in Excel; Knowledge of SQL, Python, Power BI/Tableau is preferred but not mandatory
Excellent problem-solving, project management, and stakeholder management skills.
Work arrangement
No
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