Customer Sales Specialist

Company Description Nexero BPO empowers high‑growth businesses with expertly trained virtual assistants and customer experience teams that support email, chat, and voice channels. Its remote professionals manage back‑office operations, appointment scheduling, and CRM workflows to improve response times and customer satisfaction. Founded in 2025 and headquartered in the Dallas–Fort Worth area, Nexero serves clients across the US, Canada, the UK, and Australia. The company combines rigorous training, real‑time performance tracking, and a client‑first mindset to ensure every interaction aligns with each client’s brand standards. Nexero helps organizations offload routine tasks so leadership can focus on strategic growth while elevating customer experience.
Role Description The Customer Sales Specialist is a full-time remote role responsible for handling inbound and outbound customer interactions across phone, email, and chat channels. In this position, the specialist identifies customer needs, presents suitable products or services, and guides customers through the sales process to close deals and support revenue goals. Daily tasks include responding to inquiries, providing accurate product information, managing follow-ups, and updating CRM records to maintain clean and current data. The role also involves collaborating with team members and supervisors to align on sales targets, sharing customer feedback, and participating in ongoing training to improve product knowledge and sales techniques. The specialist is expected to deliver a consistent, high-quality customer experience while meeting both individual and team performance metrics.
Qualifications
Strong Customer Service skills, including empathy, patience, and a commitment to high-quality support
Effective Communication skills, both written and verbal, with the ability to explain solutions clearly
Proven Sales skills, such as consultative selling, upselling, and closing techniques
Analytical Skills to interpret customer data, identify trends, and adjust approaches to improve results
Experience with Training, continuous learning, or coaching to keep skills and product knowledge current
Comfort using CRM systems, contact center tools, and standard office software
Ability to work independently in a remote environment while meeting established targets and deadlines
Prior experience in a BPO, call center, or customer-facing sales role is preferred
High school diploma or equivalent required; additional education in business, communications, or related fields is an advantage

Work arrangement
Yes