Customer Relationship Management Manager

Company Description EK Homes is dedicated to creating innovative, high-quality living spaces that enrich communities and enhance the lives of residents. The company focuses on thoughtful design, durable construction, and long-term value for homeowners and investors. EK Homes strives to be a trusted leader in real estate by consistently delivering excellence across its projects. Team members are encouraged to contribute ideas that improve customer experience and strengthen community relationships. The organization values integrity, customer satisfaction, and continuous improvement in all aspects of its operations.
Role Description The Customer Relationship Management Manager is a full-time, on-site role based in Chennai. This role is responsible for overseeing the end-to-end customer relationship lifecycle, including onboarding, engagement, and post-sales support. The manager will design and implement CRM strategies, segment customers for targeted communication, and monitor customer satisfaction levels. Daily tasks include coordinating with sales and marketing teams, analyzing customer data and feedback, managing CRM tools and processes, and resolving escalated customer issues in a timely manner. The role also involves preparing performance reports, driving process improvements, and aligning customer relationship initiatives with business goals.
Qualifications
Candidates should possess strong Analytical Skills to interpret customer data, identify trends, and support data-driven decision-making.
Candidates should possess excellent Communication skills to interact with customers, collaborate with internal teams, and present insights clearly.
Candidates should possess Sales-related skills to support cross-selling, upselling, and customer retention initiatives.
Candidates should possess Market Segmentation skills to develop targeted campaigns and tailor engagement strategies for different customer groups.
Candidates should possess Project Management skills to plan, execute, and monitor CRM initiatives within timelines and budgets.
Experience with CRM software (e.g., Salesforce, HubSpot, or similar) and customer journey mapping is beneficial.
Strong problem-solving abilities, attention to detail, and a customer-focused mindset are essential.
Bachelor’s degree in Business, Marketing, or a related field; prior experience in real estate or property management is an advantage.

Work arrangement
No