Information Technology Support Engineer

Job Title: IT Support Engineer
Location: Remote – USA
Employment Type: Full-Time / Contract
Experience: 1–5+ Years
Key Responsibilities
Provide Level 1/Level 2 technical support to employees and end users.
Troubleshoot Windows, macOS, hardware, software, and network-related issues.
Install, configure, and maintain laptops, desktops, printers, mobile devices, and peripherals.
Manage user accounts, passwords, permissions, and access requests.
Support Microsoft 365, Outlook, Teams, SharePoint, and OneDrive.
Troubleshoot VPN, Wi-Fi, LAN, DNS, DHCP, and connectivity issues.
Manage and resolve incidents through IT service-management/ticketing systems.
Escalate complex technical issues to infrastructure, network, security, or application teams.
Configure and support endpoint management and security tools.
Assist with software installations, patches, updates, and system upgrades.
Maintain IT asset inventory and documentation.
Support onboarding and offboarding activities, including device provisioning and access management.
Follow IT security, access-control, and data-protection policies.
Create and maintain knowledge-base articles and technical documentation.
Required Skills
1–5+ years of experience in IT support, desktop support, or technical support.
Strong knowledge of Windows 10/11.
Experience with Microsoft 365 and Active Directory / Entra ID.
Knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic networking.
Experience with remote-support tools and ticketing systems.
Strong troubleshooting and problem-solving abilities.
Basic knowledge of endpoint security and antivirus solutions.
Good understanding of hardware, peripherals, and workstation configuration.
Strong communication and customer-service skills.

Work arrangement
Yes