Clinic Service Representative

Clinic Service Representative - Henry Ford Health
Job Title
Clinic Service Representative
About the Department
Join our team at One Ford Place, the corporate headquarters of Henry Ford Health, located in the vibrant Detroit New Center. Our clinic services team is dedicated to providing exceptional patient care in a fast-paced, collaborative environment. Situated near Amtrak, the QLINE, and the Fisher Buildings, our location offers a blend of downtown energy and convenience. We pride ourselves on our commitment to service excellence and our focus on supporting diverse patient populations with a dedicated behavioral health emphasis.
Role Overview
As a Clinic Service Representative, you will be the first point of contact for patients, ensuring a seamless and positive experience from check-in to discharge. You¿ll support clinic staff, medical professionals, and patients by managing registration, insurance verification, and financial responsibilities. Your role is vital in maintaining an organized, efficient clinic environment while upholding our commitment to exceptional service.
Why Henry Ford Health
At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.
What You Will Do
Greet and check in patients, ensuring accurate registration and insurance verification.
Handle cash collections and discuss general financial responsibilities with patients.
Reconcile patient charts and manage discharge processes efficiently.
Provide excellent customer service to patients, visitors, and clinic staff in person and over the phone.
Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
Support team members and contribute to a culture of service excellence.
What You Will Need
Required Qualifications
High School Diploma or equivalent.
Ability to perform calculations, complete forms, and utilize computer systems extensively.
Strong interpersonal skills for effective communication with patients, staff, and visitors.
Demonstrated ability to work with detailed information and multitask in a fast-paced environment.
Basic computer skills, including navigating software, email, and logging in/out of systems.
Dependable, punctual, and organized with strong teamwork skills.
Preferred Qualifications
Familiarity with a clinic environment.
Experience working with diverse populations and age groups.
What We Offer
At Henry Ford Health, you¿ll find opportunities for career growth, collaboration with dedicated professionals, and the chance to contribute to mission-driven work. We foster a supportive environment where you can learn, develop, and make a meaningful impact every day.
Join Our Team
Ready to make a difference? Apply now and be part of a team that¿s transforming healthcare.

Employment type
Full-time

Work arrangement
No