Key Account Manager

Company Description NS3TechSolutions Private Limited is an expert-led technology and system integration company that helps businesses build secure, reliable, and high-performing IT environments. With over seven years of industry experience, the company offers deep expertise in enterprise networking, cybersecurity, IT infrastructure, cloud solutions, and managed IT services. NS3TechSolutions designs solutions around actual customer requirements, working closely with leading OEMs and technology partners rather than simply selling products. The organization manages the full technology lifecycle, from consulting and solution design to deployment, configuration, and ongoing support. Backed by ISO 9001 and ISO 27001 certifications and a commitment to expertise, accountability, and customer success, NS3TechSolutions focuses on solving the right problems and earning long-term client trust.
Role Description The Key Account Manager is a full-time, on-site role based in Gurgaon, responsible for managing and growing relationships with strategic customers. This role involves overseeing key accounts, understanding client business needs, and aligning NS3TechSolutions’ technology and integration offerings to deliver value-driven solutions. The Key Account Manager will develop account plans, lead business reviews, coordinate with internal technical and delivery teams, and ensure timely resolution of customer issues. Daily responsibilities include tracking account performance, identifying upselling and cross-selling opportunities, preparing proposals, and maintaining accurate records in CRM or account management tools. The role requires close collaboration with sales, pre-sales, and support teams to achieve revenue targets and strengthen long-term customer partnerships.
Qualifications
Candidates should possess strong Account Management and Key Accounts skills to handle strategic customers and drive long-term relationships.
Candidates should possess solid Analytical Skills to interpret data, assess account performance, and identify growth opportunities.
Candidates should possess Business Planning capabilities to create account strategies, forecast revenue, and align with organizational goals.
Candidates should possess excellent Customer Service skills to ensure high customer satisfaction, timely issue resolution, and proactive communication.
Relevant experience in B2B technology, IT services, or system integration account management is highly beneficial.
Strong negotiation, presentation, and communication skills, with the ability to work cross-functionally with technical and sales teams.
Bachelor’s degree in Business, Engineering, Information Technology, or a related field is preferred.
Proficiency with CRM tools and MS Office (Excel, PowerPoint, Word) and readiness to work on-site in Agra.

Work arrangement
No