Scheduling Specialist (Cooper Green)

General Summary
The Scheduling Specialist is responsible for answering incoming calls that have been routed to the appointment center and operator.This position is responsible for scheduling appointments, taking medication refill requests, taking messages, and answering general questions.These duties will be performed under general supervision and according to established CGMHSA policies and procedures.This position provides a variety of specialized services in support of the operation of the scheduling department.This position will consistently demonstrate outstanding customer service to patients, visitors, physicians, and staff.
Key Responsibilities
Ensure efficient daily operations for the department:
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations by offering alternate solutions and support
Assist patients with scheduling, rescheduling or cancelling their appointments
Strive to meet established scheduling guidelines with limited scheduling errors
Provide information as needed regarding policy and/or procedures
Review demographics, general/financial comments/alerts and act as necessary
Take complete, accurate messages; make sure messages are routed to appropriate person in a timely manner
Special projects and other duties as assigned
Minimum Qualifications
Position requires a high school diploma or equivalent
Exceptional telephone & customer service skills
Preferred:
Prior experience in medical scheduling
CHAA Certification from National Association of Healthcare Access.
EPIC experience preferred (scheduling)
WORK ENVIRONMENT
This role may require lifting up to 50 lbs.
Location: Remote (after 6-month on-site training period)
PAY RANGE
$15.00-22.75/hour
Primary Location
CGM Cooper Green
Job Category
Clerical & Administrative
Organization
ACC-ACC-APPT Patient Access Scheduling Sec
Employee Status
Regular
Job Level
Entry Level
Shift
Day/1st Shift

Work arrangement
Yes