Agency Manager

Company Description Aditya Birla Health Insurance Company Limited (ABHICL), incorporated in 2015, is a joint venture within the Aditya Birla Group and global partners, focused on health insurance solutions in India. Since commencing operations in 2016, ABHICL has built a diverse product portfolio that includes chronic care plans and incentivized wellness offerings. The company positions itself not only as a payer of healthcare expenses, but also as an enabler and influencer of customers’ health choices. Its product philosophy centers on rewarding healthy behavior, supporting the management of chronic lifestyle conditions, protecting health needs with dignity, and providing access to a comprehensive, digital-first health and wellness ecosystem. ABHICL aims to drive growth and innovation in India’s health insurance landscape by addressing unmet needs across large customer segments.
Role Description The Agency Manager role is a full-time, on-site position based in Hyderabad. The Agency Manager will be responsible for building, developing, and managing a team of insurance advisors and agency partners to achieve sales and business growth targets. This role involves planning and implementing local sales strategies, monitoring performance metrics, and ensuring adherence to company policies and regulatory guidelines. The Agency Manager will conduct regular trainings and coaching sessions to enhance advisor productivity and customer service standards. Day-to-day activities include prospecting and onboarding new agency partners, managing customer relationships, resolving escalations, and collaborating with internal teams such as operations, underwriting, and claims to deliver a seamless experience.
Qualifications
Candidates should possess strong sales and business development skills, including target achievement, pipeline management, and relationship building.
Candidates should possess team leadership and people management skills, including coaching, performance monitoring, and mentoring of advisors or agency partners.
Candidates should possess customer service and communication skills, including clear verbal and written communication and the ability to handle customer queries and escalations professionally.
Candidates should possess planning and analytical skills, including basic data analysis, reporting, and use of metrics to drive decisions and improvements.
Candidates should possess familiarity with insurance or financial services, with knowledge of health insurance products, regulatory norms, and local market practices considered an advantage.
Relevant qualifications such as a bachelor’s degree in business, commerce, or a related field, and prior experience in agency management, sales, or distribution roles are preferred.
Ability to work on-site in Hyderabad, use standard digital tools and CRM systems, and adapt to a dynamic, target-driven environment.

Work arrangement
No