Deputy Manager – Operations

Deputy Manager – Operations
Key Responsibilities:
Manage day-to-day operations and ensure smooth service delivery.
Onboard, manage, and monitor driver partners and vendors.
Ensure partners are trained, process-oriented, and customer-centric.
Drive adherence to SLAs, SOPs, quality, and safety standards.
Track operational KPIs, productivity, and service performance.
Identify operational gaps and implement corrective actions.
Handle escalations and quickly restore operations during disruptions.
Hire, train, coach, and mentor Supervisors.
Manage team performance, attendance, productivity, and discipline.
Coordinate with clients, vendors, and internal stakeholders.
Prepare operational reports and provide regular performance updates.
Drive process improvements to enhance efficiency and customer experience.
Support workforce planning and resource allocation based on business requirements.
Ensure timely resolution of customer and operational issues.
Maintain strong relationships with key clients and operational partners.
Identify risks and implement preventive measures to ensure business continuity.

Experience
2 - 4 Years

Employment type
Permanent

Work arrangement
No