E-commerce Account Manager - Amazon Seller Central

About the Role
We are seeking an Account Manager to serve as the primary day-to-day contact for a portfolio of clients. You will manage client communication, coordinate account work, and turn marketplace and advertising data into clear reports and recommendations.
The role combines client relationship management with hands-on research, analysis, and project coordination.
Responsibilities
Manage client relationships and respond promptly to questions, requests, and concerns.
Lead client meetings and prepare agendas, presentations, performance updates, and documented next steps.
Produce accurate biweekly and monthly reports tailored to each account.
Review Amazon, Walmart, advertising, and inventory data to identify trends, risks, and opportunities.
Research account issues and recommend practical solutions.
Coordinate tasks and deliverables across clients, internal teams, vendors, and other partners.
Maintain account trackers with clear owners, deadlines, status updates, and next steps.
Follow up on outstanding items, flag delays early, and keep clients informed through completion.
Help improve account management processes, templates, and documentation.
Requirements
Experience in account management, client services, brand management, project coordination, or a similar client-facing role.
Strong written and verbal communication skills, including the ability to lead client calls and present findings.
Excellent organization, attention to detail, and ability to manage multiple accounts and priorities.
Ability to research questions, analyze information, and work independently.
Sound judgment about when to act, seek guidance, or escalate an issue.
Familiarity with e-commerce marketplaces or digital advertising is preferred.
Experience with Amazon Seller Central or Walmart Seller Center is strongly preferred.

Work arrangement
Yes