E-Commerce Executive

ABOUT KHEEWA INCORPORATION
Kheewa Incorporation is a Business Growth Consulting and Business Solutions organization working across Business Development, Sales & Marketing, Recruitment & HR Solutions, Digital Marketing, Lead Generation, Business Consulting and AI-enabled Business Solutions.
We are looking for an E-Commerce Executive who can manage day-to-day e-commerce operations, product listings, marketplace activities, orders, inventory coordination, customer communication, pricing, promotions and sales performance.
JOB SUMMARY
The E-Commerce Executive will be responsible for managing and improving the company's online selling operations across e-commerce marketplaces, websites and other digital sales channels.
The role requires hands-on involvement in product listing, catalogue management, order processing, inventory coordination, pricing, promotions, customer support, marketplace performance and reporting.
The ideal candidate should understand how online marketplaces work and should be comfortable working with Excel/Google Sheets, e-commerce dashboards, product data and digital tools.
KEY ROLES & RESPONSIBILITIES
1. E-Commerce Marketplace Management
Manage day-to-day activities across relevant platforms such as:
Amazon
Flipkart
Meesho
IndiaMART
Own E-Commerce Website
Shopify
Other relevant marketplaces and portals
Responsibilities include:
Product listing
Catalogue management
Pricing updates
Inventory updates
Order management
Offer management
Customer queries
Performance monitoring
2. Product Listing & Catalogue Management
Create and maintain accurate product listings including:
Product Name
SKU
Category
Product Description
Features
Specifications
Images
Videos
MRP
Selling Price
Discount
GST
HSN Code
MOQ
Available Stock
Product Variants
Ensure product information is accurate, complete and professionally presented.
3. Product Content Optimization
Improve product pages through:
SEO-friendly product titles
Search keywords
Bullet points
Product descriptions
Relevant attributes
High-quality images
Product benefits
FAQs where applicable
Ensure customers can easily understand the product and make a purchase decision.
4. Order Management
Manage the complete online order process:
Order Received → Order Verification → Inventory Confirmation → Processing → Packing Coordination → Dispatch → Delivery → Returns/Replacement
Monitor new orders regularly.
Coordinate with warehouse/operations teams.
Ensure orders are processed within required timelines.
Track delayed or failed orders.
Monitor cancellations and returns.
5. Inventory Coordination
Monitor online inventory.
Coordinate stock updates with the operations/warehouse team.
Avoid overselling and stock-outs.
Identify fast-moving and slow-moving products.
Maintain accurate inventory records.
Coordinate product availability across different sales channels.
6. Pricing Management
Maintain correct product pricing.
Update MRP and selling price where required.
Monitor competitor pricing.
Track marketplace fees and commercial impact.
Coordinate promotional pricing.
Ensure pricing remains within approved company policies.
7. Promotions & Offers
Support e-commerce promotional activities such as:
Discounts
Coupons
Deals
Seasonal offers
Festival campaigns
Marketplace promotions
Product bundles
Limited-time offers
Track the performance of promotional campaigns.
8. Customer Support
Handle online customer queries related to:
Product information
Order status
Delivery
Returns
Replacement
Product availability
Basic complaints
Coordinate with the relevant team to resolve issues quickly.
9. Returns & Refund Coordination
Monitor return requests.
Track replacement orders.
Coordinate with warehouse and logistics teams.
Monitor refund-related cases.
Identify recurring return reasons.
Share return-related observations with management.
10. Marketplace Performance Monitoring
Monitor key metrics such as:
Orders
Sales
Revenue
Product Views
Conversion Rate
Returns
Cancellations
Ratings
Reviews
Customer Feedback
Product Performance
Identify products and marketplaces that require improvement.
11. Competitor Research
Research:
Competitor products
Pricing
Offers
Product positioning
Product descriptions
Reviews
Ratings
New product launches
Marketplace trends
Share relevant findings with the management/marketing team.
12. Reviews & Ratings Management
Monitor customer reviews and ratings.
Identify common customer complaints.
Coordinate with the relevant team to address product/service issues.
Track changes in ratings and customer feedback.
Use customer feedback to improve listings and operations.
13. E-Commerce Marketing Coordination
Coordinate with:
Digital Marketing Team
Graphic Designers
Content Team
Performance Marketing Team
Sales Team
Warehouse/Operations Team
Provide product information required for advertising and promotional campaigns.
14. E-Commerce MIS & Reporting
Prepare regular reports covering:
Total Orders
Total Sales
Revenue
Product-wise Sales
Marketplace-wise Sales
Returns
Cancellations
Inventory
Top Products
Slow-Moving Products
Conversion Rate
Customer Ratings
Promotional Performance
AI & E-COMMERCE TOOLS
Use AI and digital tools for:
Product title optimization
Product description creation
Keyword research
Competitor research
Product content improvement
Customer query support
Sales analysis
Data analysis
Reporting
E-commerce productivity
The candidate should be willing to learn and adopt new AI-powered e-commerce tools and automation systems.
REQUIREMENTS & QUALIFICATIONS
Graduate preferred.
1–3 years of experience in E-Commerce, Marketplace Management, Online Sales or Digital Operations preferred.
Freshers with practical knowledge of e-commerce platforms may apply.
Experience with Amazon, Flipkart, Meesho, Shopify or similar platforms is an advantage.
Good Excel/Google Sheets knowledge.
Strong attention to product data accuracy.
Comfortable working with online dashboards.
REQUIRED TECHNICAL SKILLS

Work arrangement
Yes