Vice President of Global Customer Management

Position Overview
We are seeking an experienced Vice President of Global Account Management to establish and drive the company’s global account management framework, maintain key client relationships, and enhance customer service, retention, and long-term business value.
This role involves managing global key accounts and the account management team, while collaborating closely with sales, marketing, product, operations, and customer service departments. The incumbent will ensure consistent, high-quality service for clients across regions and align global account strategies with the company’s overall business objectives.
Key Responsibilities
Develop and execute global account management strategies and annual account development plans.
Establish global key account management frameworks, service standards, and operational processes.
Oversee global key account relationships and maintain long-term business partnerships.
Formulate account management strategies based on client size, business value, needs, and growth potential.
Collaborate with sales teams to develop plans for key account growth, renewals, and business expansion.
Coordinate with product, operations, and customer service teams to resolve critical client issues.
Establish a global account performance indicator system and continuously track client performance.
Analyze client needs, business trends, and feedback to identify potential growth opportunities.
Oversee major client projects, client meetings, and key business relationship management.
Manage the global account management team, setting team goals and monitoring performance.
Establish cross-regional account management standards to enhance service consistency across markets.
Report regularly to senior management on key account performance, risks, and business opportunities.
Participate in major business negotiations, strategic partnerships, and high-value client relationship management.
Continuously optimize global account management strategies in response to changing market and client needs.
Qualifications
Bachelor’s degree or higher in Business Administration, Marketing, International Business, Finance, or a related field.
Over 20 years of experience in account management, strategic account management, sales management, or related fields.
Experience in global or cross-regional account management.
Proven experience managing large client portfolios and high-level client relationships.
Familiarity with the client lifecycle, retention, business expansion, and relationship management.
Strong data analysis, business judgment, and negotiation skills.
Excellent communication skills with senior-level clients and strong cross-departmental coordination abilities.
Ability to manage multi-regional teams and coordinate complex global account matters.

Work arrangement
Yes