Learning Experience Manager

Training Delivery & Facilitation
Conduct engaging and effective training sessions (induction, skills-based, soft skills, etc.)
Support ongoing training programs for all departments, including frontline and supervisory teams
Deliver regular refreshers and upskill sessions to maintain service quality
Identify training needs for each department from the Audit results
Assists Departments in identifying training needs for their departments after discussion with the Human Resources Manager and respective Heads of Department
Develops & implements Departmental Training Systems
Assists Heads of Department in producing training plans for each department
Assists Department Trainers in preparing their training sessions, achieving training objectives and reviews on a monthly basis
Maintains standard resort training equipment & training library of resources
Conducts Team Member Orientation/ BAC and develops induction plans for new team members joining the team
Delivers briefings of all internal programs to Heads of Departments
Compiles the hotel’s training budget & monitors expenditure on a monthly basis
Program Coordination
Assist in planning the annual training calendar and schedule
Coordinate logistics such as venue booking, materials, and participant communication
Maintain accurate training records, attendance, and feedback
Establishes & maintains team member, supervisory and management records of training
Reviews training policies, procedures & recommends improvements to management
Contributes towards regional activities related to employee development as directed by the HRM and the Senior Management from time to time
Assists in the implementation at Team Member level of all the quality concepts introduced at the corporate level
Conducts Train the Trainer program & ensures that the process operates effectively.
Prepares the Annual Training Plan and monitors its actualization
Coordinates with the Constance Hospitality Training Centre on all external training activities
Coordinates and ensure training actualisation for the resort interns. Conduct feedback sesssions during the internship period
Training Development & Content
Support the creation or update of training manuals, presentations, and e-learning modules
Localize global content where needed to suit the culture and operational environment
Gather feedback to improve training materials and learner experience
Research for current trends in learning and update training programs
Monitors training effectiveness in relation to guest feedback systems, complaint analysis etc
Participates in developing & implementing various training programs to meet identified needs & ensure guest service quality, profit enhancement & employee security/safety
4. Evaluation & Reporting
Collect post-training evaluations and assist in analyzing effectiveness
Report on participation, feedback trends, and outcomes to the Training Manager
Identify training gaps through observation or feedback and suggest improvements
Prepares monthly, quarterly and annual reports, calendars & briefs HRTDM on its status
Conducts and evaluates all on-the-job training
Compile and action on training feedback from EES, Monthly Trainer’s Meetin, Exit Questionnaires, Performance Management System, Succsion Planning and Audits
Perform the ‘Manager on Duty’ shift
Perform any other duties as assigned by Management
5. Support Learning Culture
Promote continuous learning and development culture across the organization
Encourage participation and engagement in training initiatives
Assist with mentoring programs, cross-training, and internal development efforts
Promotes training activties in social media platforms
Coordinates on EVP programs (LinkedIn, Tiktok an dotehr social media platforms)
6. Career Development
A. Learning Pathway Designer
Collaborates with HR and department heads to identify the skills, knowledge, and competencies needed for career progression
Designs structured training paths (e.g. beginner → intermediate → leadership level) that align with job and development goals
B. Skills Gap Assessor
Helps assess individual and team skill gaps through training needs analysis, performance data, or assessments
Recommends targeted learning interventions to close those gaps
C. Program Developer & Curator
Creates or sources relevant training programs, workshops, or certifications that support employees’ growth goals
Ensures development options are accessible for different levels (e.g., new hires, emerging leaders, senior talent)
D. Coach & Learning Advisor
Acts as a mentor or advisor in guiding team members toward the right training opportunities based on their career goals
Encourages self-directed learning and ownership of personal development
E. Progress Tracker & Evaluator
Monitors training completion and evaluates its impact on performance and development milestones
Provides reports or feedback to HR and managers on employee readiness for the next role or opportunity
G. Supporter of Succession Planning
Identifies high-potential employees through training engagement and progress.
Prepares talent for promotion by offering leadership development and cross-functional learning experiences
DESIRED SKILLS AND EXPERIENCE:
Bachelor’s degree in Human Resources, Education, or related field
2–3 years of experience in training, facilitation, or L&D support
Strong presentation, communication, and interpersonal skills
Familiarity with training platforms or LMS (Learning Management Systems)
Organized, proactive, and able to work collaboratively with multiple departments
Experience in the hospitality or service industry
Certification in training or adult learning principles (e.g., Train-the-Trainer)
Basic data analysis or reporting skills for training evaluation
Comfort with digital tools (e.g., Canva, PowerPoint, e-learning platforms)

Employment type
Full-time

Work arrangement
No