Reservation Agent/ Consultant

We are seeking a professional and customer-focused Reservation Agent to join our team at Constance Lemuria, Seychelles. In this role, you will be the first point of contact for our guests, managing reservations and enquiries with warmth and efficiency. The successful candidate will play a vital role in ensuring seamless booking experiences whilst maintaining the highest standards of service excellence that define our luxury resort. • Process guest reservations accurately through our reservation management system, ensuring all details are recorded correctly and promptly • Respond to customer enquiries via telephone, email, and online channels in a friendly and professional manner
Provide comprehensive information about accommodation options, facilities, services, and special packages available at the resort • Handle modifications, cancellations, and special requests with empathy and problem-solving expertise • Maintain detailed and organised reservation records and databases, ensuring data integrity at all times • Identify opportunities to enhance guest experiences through upselling additional services and experiences
Liaise effectively with other departments including housekeeping, food and beverage, and guest services to ensure seamless coordination • Resolve booking discrepancies and customer concerns promptly and professionally • Monitor reservation trends and communicate relevant information to management • Adhere to company policies and procedures whilst maintaining confidentiality of guest information
Proven experience in a customer service or reservation role, preferably within the hospitality or travel industry • Excellent communication skills, both written and verbal, with the ability to engage guests professionally and courteously • Strong organisational and time management abilities with meticulous attention to detail
Proficiency in using reservation systems and computer applications; experience with hospitality management software is desirable • Demonstrated ability to multitask effectively whilst maintaining accuracy under pressure • Problem-solving mindset with the capacity to handle guest concerns with empathy and resolution-focused thinking • People skills and the ability to build rapport with diverse clientele
Flexibility and adaptability to changing priorities and guest needs • Knowledge of the hospitality industry and luxury resort operations is desirable • Multilingual abilities are highly desirable, particularly French or other European languages • Familiarity with sales techniques and upselling strategies is advantageous • Willingness to undergo induction training on company systems and procedures

Employment type
Full-time

Work arrangement
No