Sr. Clinical Support Specialist

About Us
Hyperfine, Inc. (Nasdaq: HYPR) is the groundbreaking health technology company that has redefined brain imaging with the Swoop® system—the first FDA-cleared, portable, ultra-low-field, magnetic resonance brain imaging system capable of providing imaging at multiple points of care in a healthcare facility. Our mission is to revolutionize patient care globally through transformational, accessible, clinically relevant diagnostic imaging. Learn More
About The Role
Job Title: Sr. Clinical Support Specialist
The Clinical Support Specialist is responsible for all aspects of the initial training and support for the customer team, including physicians, nurses, radiographers, MRI Technologists, and other relevant personnel in the use of Hyperfine’s Swoop Portable MRI System. This role will assist in optimizing customer experience by acting as a true consultant with regards to integrating the Swoop System within a customer’s workflow and procedures. The person in this role will partner effectively to relay customer feedback to internal Hyperfine teams and will function as the clinical specialist during the product sales cycle in close collaboration with the Sales, Marketing, Clinical Science, and R&D groups. They will also support clinical adoption, utilization, customer engagement, and related account activities for our customers.
RESPONSIBILITIES:
Train hospital staff on the safe and effective use and operation of Hyperfine products within the clinical areas including amending workflow and optimize product value and utilization
Provide customized training and support for new operators of the Swoop System and maintain strategic relationships and support post-installation
Develop and maintain relationships in accounts with key personnel within the hospital and consult on best practices and use cases
Provide R&D with clinical input and feedback for new projects
Support the sales team by identifying customer needs and relaying potential opportunities within the existing installed base
Support new product evaluation and clinical studies