Assistant Director, Advocacy & Success

JOB SUMMARY:
Serves as Assistant Director for the Dean of Students Office- CARE Network. Provides individualized care, advocacy, and non-clinical support to students navigating academic and personal challenges. Oversees department's student employment program and collaborates across campus to foster a responsive and holistic student support environment. Performs other duties as assigned. ter a responsive and holistic student support environment Performs other duties as assigned
JOB DUTIES:
20% - Departmental Operations: Contributes to staff on boarding, training, and development efforts. Supports departmental assessment initiatives through data collection and analysis. Supports the office’s outreach and community education initiatives as needed. Participates in divisional and university committee meetings and advisory boards as requested. Collaborates with campus partners across Student Affairs, Academic Affairs, and other university divisions.

45% - Case Management: Provides non-clinical case management to students experiencing crisis and non-crisis concerns. Meets individually with students to assess needs, explore support strategies, and connect them to relevant campus and community resources. Follows up on referrals through the CARE Network and submissions to the Notification of Absence (NOA) system. Coordinates support with faculty, staff, families, and other stakeholders to ensure continuity of care. Maintains accurate, detailed, and timely case documentation per departmental standards. Participates in regular case review meetings and contributes to collaborative decision-making.

25% - Leadership: Recruits, hires, on boards, trains, and evaluates student employees. Oversees scheduling, supervision, and performance management of student staff. Provides on-going coaching, development, and feedback to foster a high-functioning student staff team. Supervises practicum or internship students as assigned. Manages student employee separation processes as needed. Provides leadership and manages the CARE Network in the Associate Director's absence or as requested. Takes lead in assigned projects and initiatives.

10% - Crisis/On-Call Response: Assists with coordinating the university response to critical student concerns. Participates in the Dean On-Call (DOC) rotation to respond to after-hours student crises, including hospital transports and psychological emergencies. Provides back-up support to staff serving as the Back-Up Dean On-Call as needed or requested. Provides follow-up case management for students involved in critical incidents. Represents the department in university-wide emergency response efforts, including the Emergency Management Council (EMC) and Emergency Operations Center (EOC), as needed.
JOB CODE:
GA60
EMPLOYEE TYPE:
Regular FTE Staff
Minimum Requirements:
A bachelor's degree and professional experience in human services or social services programs.
RESPONSIBILITIES:
JOB KNOWLEDGE
Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations.
SUPERVISORY RESPONSIBILITIES
Supervises Student workers only
BUDGETARY RESPONSIBILITIES
No fiscal responsibility for the department's budget.
PHYSICAL REQUIREMENTS:
Sit (stationary position) for prolonged period: 75%
Walk or move about: 30%
Communicate, converse, give direction, express oneself: 80%
Recognize or inspect visually: 50%
Perceive, observe, clarity of vision: 50%
WORKING CONDITIONS:
Overnight travel: %
WORK SCHEDULE:
Standard Hours:
37.5
COMPENSATION INFORMATION:
Expected Salary Range
$53,142.00 - $60, 317.00
Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.
ESSENTIAL PERSONNEL LEVEL:
Emergency Response - In the event of an emergency closure or modified operations, this position is required to respond in order to provide the University's initial response to the emergency situation, including the execution of mission essential functions. Some positions in this category may be required to work remotely or be on call.
JOB LOCATION:
Clemson, SC
APPLICATION DEADLINE:
October 12, 2026
MILITARY AND VETERAN:
Military Equivalency: Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.
Veteran Preference: South Carolina provides employment preference to eligible veterans for qualifying full-time permanent positions. To be considered, applicants must meet the minimum qualifications, have been discharged under honorable conditions, and indicate their veteran status in the application by uploading a DD-214 for confidential review. A request for Veteran Preference can be made via the application process. Please contact hrjob@clemson.edu with any questions or issues.
CLOSING STATEMENT:
Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.