Customer Service Associate (Project Based)

Core Responsibilities
Customer Support Operations
Respond to support tickets (email & chat)
Troubleshoot return requests, replacements, and warranty issues
Ensure timely and accurate order entry, adjustments, and follow-up communications
Monitor order statuses and proactively resolve shipping or fulfillment issues
Support incoming donation requests and process them according to company guidelines as needed
Social & Public Channels
Monitor and respond to social media comments, DMs, and reviews in Richpanel when needed
Flag customer trends or reputational risks for escalation
Order & Return Management
Support Customer Service Lead process returns, refunds, exchanges, and warranty claims
Requirements
Qualifications
Strong experience in customer service (2-3 years), with a proven track record of success
Excellent communication skills, both written and verbal
Empathetic, patient, and customer-first mindset
Ability to stay professional, calm, and efficient under pressure
Strong organizational skills and attention to detail
Proactive and solution-oriented approach to challenges
Familiarity with e-commerce platforms, CRM systems, and other customer support tools is a plus
Benefits
Free lunch meal, fruits, snacks, and drinks
Onsite gym with a free professional instructor
Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
Weekly engagement activities with prizes that are up to 3,000 PHP
Free upskilling academy to improve your performance and skillset
State-of-the-art facilities from toilets to your workstation
Amenities such as sleeping quarters, game area, chat room, shower room

Work arrangement
No