Reservations Agent

Reservation Agent
Shanae’s Explores | Full-Time | Remote
Do you enjoy helping people, keeping details organised and following through? Shanae’s Explores is looking for a Reservation Agent who can provide attentive service from the first enquiry through the final confirmation.
You’ll help clients find suitable accommodation options, manage reservation requests and keep them informed throughout the process.
What You’ll Do
- Discuss client preferences and research suitable options.
- Check availability, pricing and reservation terms.
- Process reservation requests and send accurate confirmations.
- Assist with amendments, cancellations and special requests.
- Communicate with accommodation providers to resolve questions.
- Keep client information and follow-up records up to date.
- Explain deadlines and next steps clearly.
What You’ll Bring
- Friendly, professional communication.
- Careful attention to names, dates, prices and other details.
- The ability to manage several enquiries and prioritise tasks.
- Confidence using online systems, email and basic spreadsheets.
- Dependability and the ability to work independently.
- Customer service or reservations experience is an advantage.
Position Details
- Work arrangement: Fully remote, full-time
Interested?
Submit your résumé through LinkedIn with a short introduction explaining how your experience fits this role.

Work arrangement
Yes