Import Export Coordinator

Job Title: Import/Export Coordinator
Contract Length: 6 Months
Location: Remote
****Strong experience with both Imports and exports
****Must have FMGC experience
Role Purpose
Own the full operational relationship with the customer from purchase order intake through export fulfilment and post-delivery follow-up. This includes validating and processing orders in SAP, coordinating with logistics partners, resolving documentation or data issues, and ensuring goods ship on time and in full.
Core Responsibilities
Customer Relationship & Communication
Act as the primary operational contact for the customer
Manage PO amendments (quantities, SKUs, loading dates)
Communicate shipment plans, availability, and export details
Support trials and new product introductions
Coordinate dispute resolution and damaged goods claims
Order Processing & Validation
Receive and validate customer POs
Manage obsolete or substituted SKUs
Ensure Master Data extensions are completed for order creation
Confirm amended POs are final before processing
Sales Order Creation (SAP)
Create and maintain Sales Orders through OpenText
Apply pricing, batch, and Incoterm data
Add batch and Incoterm info post-OpenText processing
Process FOC orders and arrange shipments
Clear stuck OpenText transactions
Route correctly (Maersk, non-Maersk, LCL, DG)
Export & Logistics Handover
Align with Planning Team if the stock will be available on requested loading dates before you handover to team.
Handover SOs to client for booking once complete
Release blocked orders and check stock readiness
Plan pallets, containers, and packaging
Organise export packaging (e.g., outer cartons)
Identify DG orders for special handling
Archive POs and documentation in correct files
Post-Shipment
Raise and follow through dispute cases (credit/debit pricing)
Investigate damaged goods issues with customer and logistics
Systems & Tools
SAP (essential)
OpenText – Validation Tool
Maersk booking systems
Excel (required)
Word / PowerPoint (preferred)
Profile & Competencies
Comfortable owning customer operational relationship
Strong in detail, accuracy, and documentation
Able to handle complexity and multiple orders concurrently
Communicates clearly across customers, logistics, and internal teams
Works independently once trained
Deadline-driven and organised

Work arrangement
Yes