Site Reliability Engineer

About Liferay
Liferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay’s all-in-one platform unites Liferay DXP with our cloud platform capabilities, built-in analytics, and commerce functionality, reducing time to market and accelerating innovation. Our customer roster includes global companies such as Airbus, US Bank, Honda, and Desjardins.
But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. This commitment extends beyond our product; Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!
About Liferay Cloud
Liferay Cloud has grown from a handful of people into an established group present in all regions of the globe. The Liferay Cloud platform evolved from a simple concept into an enterprise-ready solution. Our customer base now serves hundreds of thousands of users worldwide. The Cloud Customer Care Group is responsible for providing the best experience to our customers as well as offering valuable technical insights that will increase customers’ projects. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run.
About You and this Role
As a Site Reliability Engineer you will be part of a team tasked with setting up and evolving our troubleshooting, observability and monitoring capabilities in order to provide excellent services to our customers. You will also have responsibilities on incident management and problem management disciplines as well manage and deliver technical debt to our platform. Working alongside peers around the world, regional best practices will be shared and implemented. Your ultimate goal is to provide fail proof services, while improving our platform and mentoring other team members along the way. If you thrive as a code sleuth in a fast-paced environment and enjoy the challenge of always facing new problems, we have the right spot for you. Our team is distributed globally and you have the unique opportunity of learning and connecting with peers in different regions across the globe. If this sounds like a challenge you are up for, apply today!
Key Objectives
Troubleshoot platform issues reported by customers
Develop technical solutions and workarounds to ensure successful client projects
Participate in projects to enhance the quality of our platform
Ensure technical solutions are delivered with the highest quality
Suggest improvements and have a humble, everyone-can-learn-from-everyone attitude
Mentor other developers and help them grow in their career as Customer Care engineers
Work in an open source distributed company with strong ethical values, sharp vision, in an international environment.