Associate Customer Support Engineer

About Liferay
Liferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay’s all-in-one platform unites Liferay DXP with our cloud platform capabilities, built-in analytics, and commerce functionality, reducing time to market and accelerating innovation. Our customer roster includes global companies such as Airbus, US Bank, Honda, and Desjardins.
But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. This commitment extends beyond our product; Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!
About You and this Role
Do you have a passion for learning new technologies? Do you have a genuine interest in interacting with new people every day? Do you enjoy solving problems? If so, we have an exciting opportunity for you. Liferay is looking for a sharp and hard-working Associate Customer Support Engineer to join our growing support team. As an Associate Customer Support Engineer, you will have an opportunity to help resolve Liferay product issues for hundreds of customers in fields that range from entertainment to finance to government and more.
Key Objectives
Manage a queue of reported issues from various customers
Recognize and gather crucial customer information
Call customers and hold screen share meetings with them as necessary
Configure different environments each day to test and reproduce customer issues
Maintain a professional and quality relationship with customers through our internal ticket system
Communicate status updates and drive communication with customers from start to finish.
Create and assist in maintaining internal and public-facing documentation
Required Qualifications
Experience in customer service
A passion for learning different technologies
Demonstrated skill in resolving technical issues
Excellent professional skills, including effective written and spoken communication skills in English
Proven ability to work on multiple tasks at the same time while paying strict attention to details
Flexible and able to adjust quickly to changes.