Incident Managment Specialist

About Liferay
Liferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay’s all-in-one platform unites Liferay DXP with our cloud platform capabilities, built-in analytics, and commerce functionality, reducing time to market and accelerating innovation. Our customer roster includes global companies such as Airbus, US Bank, Honda, and Desjardins.
But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. This commitment extends beyond our product; Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!
About You and this Role
Liferay is looking for Associate and Medium level experienced Incident Management Specialists to be part of our Engineering team.
If you enjoy solving problems and thrive in a customer-centric environment, don’t just focus on operations but also love running systems and software in the real world and love being able to build, ship, and run applications with ease, at Liferay you will have the opportunity to experience it all!
The ideal candidate for this role has some experience in distributed systems, Linux/Unix design, networking, and systems and reliability engineering. The candidate should also enjoy working on challenging technical problems with short deadlines, is able to be calm under pressure and has excellent English communication skills.
If you joy our team you will learn everything about containers, and container orchestration with Kubernetes. One of your passions will become building DevOps tools that make it easier for people to build, deploy and scale apps on our Cloud platform.
Key Objectives
Monitor Liferay’s Cloud Systems and respond to requests within SLA
Be on call 25% of the time
Respond to monitoring events within the SLAs following documented procedures
Respond to security threats within the SLAs following the trained and agreed workflows
Be the L1 Support team for security threats, data breaches
Manage release process and pipelines
Manage support tickets and patches for systems
Execute documented changes on our Cloud infrastructure
Provide technical support to include troubleshooting user operating problems, application problems, system configuration issues and malfunctions, and network operating problems in a cloud environment.
Required Qualifications
BS in Computer Science or equivalent experience
Experience with Docker and Terraform