Front Office Executive

Company Description Lemon Tree Hotels Limited (LTHL) is one of India’s largest hotel chains, with a portfolio spanning upscale, upper-midscale, midscale, and economy segments. The group currently has over 270 hotels, including more than 130 operational properties and many new openings planned. Its seven distinct brands—Aurika Hotels & Resorts, Lemon Tree Premier, Lemon Tree Hotels, Red Fox Hotels, Keys Prima, Keys Select, and Keys Lite—serve a wide range of guest preferences and budgets. With a team of around 7,700 employees, Lemon Tree Hotels focuses on delivering a refreshingly different experience and strong value to guests. Candidates can explore more about the company at lemontreehotels.com or through Central Reservations.
Role Description The Front Office Executive is a full-time, on-site role based at Lemon Tree Hotels in Khopoli. This role involves welcoming guests, managing check-ins and check-outs, handling reservations, and efficiently performing receptionist and front office duties. The Front Office Executive will respond to guest queries, coordinate with other hotel departments, and ensure prompt, courteous customer service at all times. Daily responsibilities also include managing phone calls, maintaining accurate records, and supporting smooth lobby operations. The role requires adherence to hotel standards, systematic handling of guest feedback, and proactive support in creating a positive guest experience.
Qualifications
Candidates should possess strong Customer Service and Front Office skills for handling guest interactions and lobby operations.
Candidates should possess effective Communication and Interpersonal Skills for engaging with guests and collaborating with team members.
Candidates should possess Receptionist Duties capabilities, including managing calls, reservations, and guest check-in/check-out processes.
Previous experience in hotel front office or hospitality operations is preferred.
Basic computer literacy and familiarity with hotel property management systems are beneficial.
Ability to work in shifts, including weekends and holidays, with a professional and service-oriented attitude.
Minimum educational qualification: high school diploma; a hospitality-related certification or degree is an advantage.

Work arrangement
No