Head of Customer Care

📞 Hiring: Customer Care Head
Profile: Customer Care – Head
Employment Type: Full-Time | On-Site
Working Days: 6 Days (Monday–Saturday)
Salary: Up to ₹1,00,000/month
Experience: 3+ Years
🎯 Job Summary
We are looking for an experienced Customer Care Head to lead and manage the telecalling team, drive sales performance, improve conversion rates, and ensure excellent customer handling.
💼 Roles & Responsibilities
Lead and manage the telecalling team to achieve daily, weekly, and monthly targets.
Monitor team performance and provide regular coaching and guidance.
Oversee outbound calling, lead generation, follow-ups, and conversions.
Monitor call quality and improve team conversion rates.
Handle escalated customer queries and complaints.
Maintain accurate records of calls, leads, and sales activities through CRM.
Coordinate with Sales and Marketing teams to improve lead conversion.
Conduct team meetings, training sessions, and performance reviews.
Prepare and monitor team performance reports.
✅ Experience & Skills
Minimum 3 years of experience in Telecalling/Tele Sales.
Team-handling experience
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Strong mentoring, problem-solving, and customer-handling abilities.
Experience with CRM tools and sales reporting.
Proven track record of achieving sales targets and managing team performance.
📩 Apply Now
📞 Contact: 7974908718
📧 Email: hr.snehassg@gmail.com

Work arrangement
No