Customer Support Associate

📞 Hiring: Customer Care Head
Industry: Technology | AR/VR | AI | Immersive Experiences
Profile: Customer Care – Head
Employment Type: Full-Time | On-Site
Working Days: 6 Days (Monday–Saturday)
Salary: Up to ₹1,00,000/month
Experience: 3+ Years
Location: Bhopal
🚀 About the Organization
We are a technology-driven organization working at the intersection of AR, VR, AI, and immersive digital experiences. Our products focus on creating engaging technology-led experiences for customers across different locations and platforms.
We are looking for a Customer Care Head who can lead our telecalling/customer care team, drive customer engagement and sales performance, and build an efficient, target-oriented customer interaction process.
🎯 Job Summary
The Customer Care Head will be responsible for leading the telecalling team, managing customer interactions, improving conversions, handling escalations, and ensuring consistent team performance.
💼 Roles & Responsibilities
- Lead and manage the customer care/telecalling team to achieve daily, weekly, and monthly targets.
- Monitor team performance, call quality, conversions, and customer interactions.
- Oversee outbound calling, lead follow-ups, customer engagement, and conversions.
- Train and coach team members on communication, product pitching, objection handling, and closing.
- Handle escalated customer queries and complaints professionally.
- Maintain accurate records of calls, leads, follow-ups, and sales activities through CRM.
- Develop effective calling scripts and customer follow-up processes.
- Coordinate with Sales, Marketing, and other internal teams to improve lead conversion and customer experience.
- Conduct regular team meetings, training sessions, and performance reviews.
- Prepare and monitor team performance reports and identify areas for improvement.
- Take ownership of overall customer care and telecalling team performance.
✅ Experience & Skills
- Minimum 3 years of experience in Customer Care, Telecalling, Tele Sales, Inside Sales, or similar roles.
- Team-handling experience
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong customer-handling, mentoring, and problem-solving abilities.
- Experience with CRM systems, sales tracking, and reporting.
- Proven ability to achieve sales/conversion targets.
- Comfortable working in a fast-paced, technology-driven and target-oriented environment.
📩 Apply Now

Work arrangement
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