Salesforce FSL Business Analyst

Client is looking for an experienced Salesforce Business Analyst with strong hands-on experience in Salesforce Field Service (FSL). The candidate will work closely with business stakeholders and Salesforce technical teams to understand requirements and translate them into scalable FSL solutions.
Key Responsibilities
· Gather, analyze, and document business requirements related to Salesforce Field Service (FSL).
· Work with stakeholders to understand field service processes and translate them into Salesforce solutions.
· Create BRD, user stories, acceptance criteria, process flows, and functional specifications.
· Work closely with Salesforce Developers, Architects, and QA teams throughout the implementation lifecycle.
· Analyze and document FSL workflows, scheduling, dispatch, work orders, service appointments, and mobile processes.
· Participate in requirement walkthroughs, solution discussions, UAT, and defect resolution.
· Support end-to-end delivery from requirement gathering through deployment and post-production support.
· Identify process improvements and recommend appropriate Salesforce/FSL solutions.
Required Skills
· 4+ years of experience as a Salesforce Business Analyst.
· Strong hands-on experience with Salesforce Field Service (FSL).
· Good understanding of Work Orders, Service Appointments, Service Resources, Scheduling, Dispatching, and Field Service Mobile.
· Strong experience in requirements gathering, process mapping, user stories, and UAT.
· Good understanding of Salesforce CRM and standard Salesforce functionality.
· Experience working in Agile/Scrum environments.
· Strong communication and stakeholder management skills.
Good to Have
· Salesforce Field Service Consultant certification.
· Experience with Salesforce Service Cloud.
· Understanding of Salesforce integrations and data flows.
· Experience working with geographically distributed teams.
Location: Remote / As per project requirement Experience: 4+ Years Joining: Immediate / Short notice preferred

Work arrangement
Yes