Customer Service Consultant

Company Description Taxcart is a global tax engine that automates sales tax, VAT, and GST calculations in online checkouts, invoices, and ERP systems. Through a single integration and transparent flat-rate pricing, Taxcart helps businesses manage complex tax requirements with less effort and greater accuracy. The platform applies correct taxes to every transaction, simplifying cross-border selling and compliance. Team members contribute to a product that supports companies worldwide as they scale their operations and expand into new markets.
Role Description The Customer Service Consultant is a full-time, remote role responsible for supporting Taxcart users and ensuring a smooth experience with the tax engine. Day-to-day tasks include responding to customer inquiries via email, chat, and calls; troubleshooting common issues related to integrations, billing, and tax calculations; and guiding customers through product features and best practices. The consultant will document recurring issues, collaborate with technical and product teams to resolve problems, and proactively follow up to ensure customer satisfaction. This role also involves maintaining accurate records of customer interactions, contributing to help center content, and identifying opportunities to improve processes and the overall customer experience.
Qualifications
Strong customer-facing skills, including Customer Service and Customer Support capabilities.
Ability to enhance Customer Experience and maintain high levels of Customer Satisfaction.
Excellent Interpersonal Skills for clear, empathetic, and professional communication.
Solid problem-solving and troubleshooting abilities, with attention to detail.
Comfort working remotely, managing time effectively, and using digital collaboration tools.
Experience in SaaS, fintech, or tax/finance-related products is beneficial.
Prior experience in customer service, account support, or consulting roles is preferred.
Relevant education or training in business, communications, or a related field is an advantage.

Work arrangement
Yes