Live opening · Posted 6 days ago
Site Reliability Engineer
HTC Global Services · Chennai, Tamil Nadu, India (On-site)
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At a glance
The key details from the original listing.
CompanyHTC Global Services
LocationChennai, Tamil Nadu, India (On-site)
Work modeNo
SkillsPython, AWS, Terraform
Source
Linkedin
ListedPosted 6 days ago
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About the role
Description supplied by the original job listing.
We are seeking a skilled SRE or DevOps Engineer to lead the migration and replacement of our legacy Moogsoft AIOps platform with PagerDuty. The ideal candidate will be responsible for redesigning our incident management workflow, setting up event orchestration, and ensuring a seamless transition with zero downtime to our live production monitoring.
Key Responsibilities
Platform Migration: Decommission Moogsoft and fully implement PagerDuty as our primary incident intelligence and alerting platform.
Event Integration: Connect existing monitoring tools (e.g., Datadog, New Relic, Splunk, AWS CloudWatch) directly into PagerDuty.
Noise Reduction: Configure PagerDuty Event Orchestration, deduplication rules, and alert suppression to minimize alert fatigue.
Workflow Automation: Build automated incident response workflows, on-call schedules, escalation policies, and bidirectional chatops integrations (Slack/Teams).
Documentation & Training: Create runbooks for the new system and train engineering teams on PagerDuty best practices.
Required Skills & Qualifications
PagerDuty Expertise: Deep, hands-on experience architectural design, event routing, and advanced configurations in PagerDuty.
Moogsoft Knowledge: Familiarity with Moogsoft’s clustering, situation room, and ingestion logic to translate legacy rules into the new system.
Observability Ecosystems: Strong understanding of how monitoring tools feed into incident management platforms.
Infrastructure as Code (IaC): Experience managing PagerDuty configurations using Terraform is highly preferred.
Scripting: Proficiency in Python, Bash, or Go to utilize PagerDuty APIs for custom integrations.
Work arrangement
No
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