Office Associate

Role Description The Executive Vice President of Operations is a full-time, remote role responsible for overseeing end-to-end operational performance across PayNet’s payment platforms and services. This role leads operational strategy, designs and optimizes processes, and ensures service reliability, scalability, and regulatory compliance. Day-to-day responsibilities include directing operations teams, managing operational budgets and P&L performance, monitoring key performance indicators, and driving continuous improvement initiatives. The Executive Vice President of Operations collaborates closely with technology, product, risk, and customer service teams to deliver high-quality experiences to stakeholders and participants in the payment network. This role also contributes to strategic planning, long-term capacity management, and major cross-functional projects that support PayNet’s growth and modernization goals.
Qualifications
Strong Operations Management and Project Management skills to lead complex initiatives and optimize end-to-end processes.
Demonstrated experience in P&L Management and budget oversight to ensure operational efficiency and financial accountability.
Proficiency in Strategic Planning, including setting operational priorities, defining KPIs, and aligning operations with organizational goals.
Customer Service orientation with a track record of improving service levels and stakeholder satisfaction in a high-availability environment.
Extensive leadership experience in payments, financial services, or technology-driven organizations, preferably at an executive level.
Ability to lead distributed teams in a remote setting, with strong communication, decision-making, and stakeholder management skills.
Advanced analytical and problem-solving capabilities, including experience with data-driven decision-making and risk management.
Relevant academic background such as a bachelor’s degree in Business, Finance, Engineering, or a related field; an MBA or equivalent postgraduate qualification is an advantage.

Work arrangement
Yes