Cloud Support Associate

Role Description The Cloud Support Associate is a full-time remote role responsible for providing technical and functional support to clients using cloud-based systems and services. Day-to-day tasks include monitoring support queues, responding to customer inquiries, troubleshooting issues, and escalating complex problems to senior team members when necessary. The role involves documenting solutions, maintaining accurate support records, and contributing to knowledge base articles to improve future resolution times. The Cloud Support Associate collaborates with internal teams, communicates clearly with users of varying technical backgrounds, and ensures that service levels and safeguarding standards are consistently met.
Qualifications
Candidates should possess experience in support roles, including working as Support Workers or in similar customer-facing support positions.
Candidates should possess strong Interpersonal Skills and Communication abilities to interact effectively with clients and team members.
Candidates should possess knowledge of Safeguarding principles and adhere to ethical and compliance standards in all support activities.
Candidates should possess Technical Support skills, including basic troubleshooting of cloud platforms, user access issues, and application performance.
Additional beneficial qualifications include familiarity with major cloud service providers, ticketing/helpdesk tools, and remote support technologies.
A relevant associate or bachelor’s degree in IT, Computer Science, or a related field, or equivalent practical experience, is preferred.
Ability to work independently in a remote environment, manage multiple priorities, and maintain a professional, solution-focused approach.

Work arrangement
Yes