Client Servicing & Operations Manager – Growth, Activations & Events

Company: MarketMen Consumer Connect & Events Pvt. Ltd.
Location: Mumbai
Work Type: Full-Time | On-Field Role
Office: Kurla West, Mumbai
Apply: hr@marketmen.in
Website: www.marketmen.in
About MarketMen
MarketMen is an experiential marketing, events and brand activation company with decades of experience across:
Brand Activations
Corporate Events
BTL Campaigns
Exhibitions
Retail Activations
Employee Engagement
Rural Marketing
Festive & Community Activations
Experiential Marketing
Production & Fabrication
Venue & Permission Management
Technology-enabled engagement solutions
As MarketMen expands, the role will also get exposure to other businesses and verticals associated with the MarketMen ecosystem.
We are looking for an all-round professional who can think strategically, service clients, create ideas, manage operations and confidently step onto the field when required.
About the Role
This is not a desk-only Client Servicing role.
The Client Servicing & Operations Manager will be responsible for managing existing clients, developing new business opportunities, creating campaign concepts and presentations, planning execution, coordinating vendors and actively participating in on-ground campaigns.
The person should be equally comfortable sitting across the table from a Brand Manager and standing at a campaign venue solving an execution problem.
Key Responsibilities
Client Servicing
Manage and grow relationships with existing MarketMen clients.
Meet clients regularly to understand upcoming requirements and briefs.
Proactively approach existing clients for upcoming campaigns and opportunities.
Maintain strong communication before, during and after campaign execution.
Ensure timely follow-ups on briefs, proposals, approvals and pending decisions.
Build long-term client relationships leading to repeat business.
New Business Development
Participate in pitching MarketMen services to prospective clients.
Attend meetings with new clients.
Understand prospective client requirements and recommend suitable solutions.
Identify opportunities for activations, events, retail branding, employee engagement and other MarketMen services.
Support business development efforts with concepts, presentations and proposals.
Follow up on proposals until closure or a clear decision is received.
Concepts, Strategy & Presentations
Understand client briefs and convert them into actionable campaign ideas.
Develop event and activation concepts.
Work with creative/design teams to prepare presentations.
Create campaign flow, engagement ideas and implementation strategies.
Prepare client presentations independently where required.
Participate confidently in client pitches and presentations.
Suggest innovative, practical and commercially viable solutions rather than only copying existing formats.
Event & Activation Operations
Plan and manage end-to-end campaign execution.
Handle corporate events, activations, exhibitions and other experiential campaigns.
Coordinate production, fabrication, AV, printing, logistics and manpower.
Supervise installation, setup, rehearsals and event execution.
Prepare execution checklists and timelines.
Ensure timely and high-quality delivery.
Handle last-minute operational challenges without compromising client experience.
Travel for campaign execution whenever required.
Venue, Permission & Stakeholder Coordination
The role involves active field responsibilities including:
Identifying suitable venues.
Visiting venues for recce.
Obtaining permissions from malls, societies, RWAs, corporate parks, colleges, commercial establishments and other relevant authorities.
Coordinating with venue managers and stakeholders.
Maintaining permission-related documentation.
Negotiating venue and activation costs where required.
Ensuring permissions are obtained before campaign execution.
Candidates unwilling to undertake field visits or permissions-related assignments should not apply.
Vendor & Partner Management
Build and maintain a strong vendor ecosystem.
Source new vendors whenever required.
Negotiate rates independently.
Compare vendor quotations and maintain cost discipline.
Coordinate fabricators, printers, AV vendors, logistics providers, promoters and other partners.
Maintain vendor performance records and backup options.
Costing & Commercial Understanding
Prepare preliminary campaign budgets.
Understand production and execution costs.
Negotiate with vendors.
Evaluate quotations.
Protect campaign margins.
Identify unnecessary costs and alternative execution solutions.
Reporting & CRM
Maintain client, campaign and opportunity updates in the Company CRM.
Update daily activities and follow-ups.
Maintain meeting records.
Update proposal status.
Maintain campaign execution reports.
Maintain vendor and permission information.
Submit required daily / weekly / monthly reports.
Key Result Areas
Performance will be evaluated on:
Existing client servicing quality
Repeat business generated
New client meetings and opportunities
Proposal quality and conversion
Campaign concepts developed
Client presentations delivered
Campaign execution quality
On-time delivery
Vendor management
Cost control
Permissions obtained
Client satisfaction
CRM/reporting discipline
Initiative and ownership
Who Should Apply
Candidates should ideally have:
5–10 years of relevant experience
Experience in events, BTL, activations, experiential marketing or advertising
Strong client-facing communication
Excellent presentation ability
Strong PowerPoint / Google Slides skills
Hands-on event operations experience
Vendor management experience
Basic costing and commercial understanding
Ability to handle multiple campaigns simultaneously
Willingness to travel and work on-ground
Strong problem-solving attitude
Ability to work under pressure
Ability to think independently and take ownership
This Role Is NOT Suitable For
Candidates looking only for a desk job
Candidates who only want Client Servicing without execution
Candidates unwilling to travel
Candidates unwilling to visit venues or obtain permissions
Candidates uncomfortable with new client meetings
Candidates who require constant supervision
Preferred Assets
Existing corporate client exposure
Strong vendor network
Experience with multi-city campaigns
Experience in rural / retail activations
Strong presentation skills
Ability to prepare concepts independently
Own laptop
Own vehicle / two-wheeler
Immediate joining capability
Location
MarketMen Consumer Connect & Events Pvt. Ltd.
UGB 72, Paragon Plaza,
Phoenix MarketCity Mall,
LBS Marg, Kurla West,
Mumbai – 400070
This is an on-field Mumbai role and regular travel across Mumbai/MMR will be required. Everyday reporting and attendance is managed on BLookForce CRM of MarketMen
Apply
Send your CV to:
hr@marketmen.in
Subject:
Application – Client Servicing & Operations Manager

Work arrangement
No