Collections Manager

Company Description Impetus Collection Services is a professional debt collection and recovery services provider serving clients across diverse sectors. The organization focuses on ethical, compliant, and results-oriented collection practices that protect client relationships while improving cash flow. Teams work with structured processes, clear performance metrics, and modern tools to manage portfolios efficiently and transparently. The company values accountability, clear communication, and collaboration to deliver consistent recovery outcomes. Joining Impetus Collection Services offers exposure to complex collection scenarios and opportunities to grow in credit control and receivables management.
Role Description The Collections Manager is a full-time, on-site role based in the Pune/Pimpri-Chinchwad Area. This role is responsible for overseeing daily collection operations, including managing a team of collectors, assigning portfolios, monitoring performance, and ensuring adherence to company policies and regulatory requirements. The Collections Manager will review aging reports, set collection targets, develop collection strategies, and track recovery against goals. The role includes resolving escalated cases, negotiating payment arrangements, and maintaining professional communication with customers and client stakeholders. The Collections Manager will also prepare operational reports, support process improvements, coordinate with finance and client service teams, and contribute to training and coaching of the collections staff.
Qualifications
Experience in collections, credit control, or accounts receivable management, including supervising or leading collection teams.
Strong skills in negotiation, conflict resolution, and customer communication, with the ability to handle escalations professionally.
Ability to analyze aging reports and collection data, use spreadsheets or MIS tools, and make data-driven decisions to improve recovery rates.
Knowledge of relevant legal, regulatory, and compliance requirements related to debt collection and customer data handling.
Proficiency in using collection or CRM systems, and comfort with standard office productivity tools (e.g., spreadsheets, presentation software).
Solid organizational and time-management skills, with the capacity to manage multiple portfolios and meet deadlines.
Prior experience in the Pune/Pimpri-Chinchwad market or familiarity with local customer and business practices is beneficial.
Experience in Call Center setup will be added advantage

Work arrangement
No