Collections Team Leader

Company Description Impetus Collection Services is a professional debt recovery and account management organization focused on helping clients improve cash flow and reduce bad debt. The company works with businesses across sectors to implement structured, compliant, and customer-centric collection processes. It emphasizes ethical practices, transparent communication, and long-term client relationships. Team members are encouraged to develop strong analytical and interpersonal skills while working in a performance-driven environment.
Role Description The Collections Team Leader is a full-time, on-site role based in the Pune/Pimpri-Chinchwad area. This role is responsible for supervising a team of collection agents, setting daily targets, monitoring performance, and providing coaching and feedback to ensure efficient debt recovery. The Team Leader will oversee call quality, handle escalated customer cases, and ensure adherence to company policies and regulatory guidelines. Day-to-day responsibilities include reviewing portfolio performance, analyzing collection trends, preparing reports for management, and coordinating with finance and operations teams to resolve account issues. The role also involves supporting training initiatives, optimizing collection strategies, and maintaining a professional, customer-focused approach in all interactions.
Qualifications
Strong debt collection experience, including managing recovery efforts across multiple accounts and handling escalated cases.
Proven team leadership capabilities, with experience supervising, coaching, and motivating collection or customer service teams.
Solid analytical skills to interpret data, track performance metrics, and identify opportunities to improve collection strategies.
Customer service skills to manage difficult conversations, negotiate payment arrangements, and maintain positive relationships.
Understanding of basic finance and credit concepts related to collections.
Excellent communication skills
Strong organizational and time management skills, with attention to detail and accuracy in reporting.
Proficiency in MS Office and familiarity with collection or CRM software; prior experience in the collections or financial services industry is an advantage.
Knowledge of Dialer
Knolwedge of South Indian languages will be an advantage

Work arrangement
No