Onboarding & Activation Lead

Job Description : Lead the onboarding, activation, and development journey of newly hired Financial Specialists (FS) to ensure they become active, productive, and successful sales professionals. The role focuses on improving onboarding effectiveness, productivity, and retention through structured programs, performance monitoring, and stakeholder collaboration. Key Responsibilities 1. Onboarding Management • Manage the end-to-end onboarding process for new FS. • Ensure onboarding activities are completed on time and according to standards. • Continuously improve onboarding programs and processes. 2. Learning & Development • Lead onboarding, activation, and development programs such as FAST, TRACK, TURBO, and OJT. • Ensure participants complete the required learning journey. • Develop and update training materials, activation tools, and sales capability content. • Monitor training effectiveness and identify development needs. 3. Activation & Productivity • Drive activation and productivity of FS within their first 0–6 months. • Ensure achievement of key onboarding and activation milestones. • Implement activation initiatives consistently across regions. 4. Performance Monitoring Monitor key indicators including: • Active Rate • Submission Rate • Issuance Rate • Productivity Rate • First Month Activation • Achievement of training completion targets. • New FS productivity acceleration and ramp-up effectiveness. • FS capability improvement and certification completion rate. • Product launch readiness and adoption rate. Identify and support FS who are: • Zero Activity • Zero Lead • Zero Submit • Low Performer
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement
Hybrid