Senior Case Manager / Case Flow Lead

📍 Remote Position
🕒 Monday to Friday
We are looking for a Senior Case Manager / Case Flow Lead to oversee case operations, lead a team of legal professionals, drive performance, and ensure cases move efficiently from start to finish. This is a leadership role for someone who can successfully manage people, production, and numbers.
Key Responsibilities
✅ Lead and manage Case Managers, Legal Assistants, and support staff.
✅ Conduct case review meetings and monitor case progression.
✅ Track KPIs, productivity metrics, billable hours, and team performance.
✅ Ensure proactive client communication and exceptional client experience.
✅ Identify bottlenecks, improve workflows, and drive operational efficiency.
✅ Oversee retainer compliance, profitability, and case closure goals.
✅ Hold team members accountable for performance and results.
MUST-HAVE Qualifications
✔ Previous experience leading and managing teams with direct reports (REQUIRED).
✔ Experience in a law firm, legal operations, or case management environment.
✔ Proven track record managing KPIs, productivity metrics, and team performance.
✔ Strong leadership, coaching, and accountability management skills.
✔ Experience conducting case reviews, performance reviews, and workflow oversight.
✔ Ability to analyze metrics, identify trends, and make data-driven decisions.
✔ Excellent client communication and escalation management skills.
✔ Experience with case management systems such as Clio, Filevine, Litify, SmartAdvocate, MyCase, or similar platforms.

Work arrangement
Yes